Cancellation and Refund Policy

Thank you for choosing us !!!! Your satisfaction is very important to us.

Magicmycrofarms want to make sure that our clients have a beneficial experience while they are purchase products in our store . We take self trust in the services delivered by us and guarantee your satisfaction with our services and end-to-end support. We always improve and try to deliver the best quality and Medically tested products. In case you are not satisfied with our services, please contact us immediately and we will correct the present situation, and provide a refund.

We take pride in the quality of the products we sell and offering great customer service is our top priority.
That’s why we provide you with a hassle-free way to return any item to us, within 2 weeks of receiving your original order.

If for any reason you are not satisfied with your order, simply send it back to us.

All we ask is 3 simple things:

  1. Keep the products UNUSED.
  2. Keep the products CLEAN and SCRATCH-LESS.
  3. Send it back with ORIGINAL PACKAGE.

All RETURNED products will be observed carefully by our customer service and If it appears that the items have been used or assembled, we cannot complete the refund for those items. The customer will be responsible for the charges.

Please make sure to follow the below simple procedure so we can properly handle your return request. 

How to  return an order?

To return your order, follow these simple steps:

  • Log into your Email account, and open the mail you received (receipt) when you completed your order.
  • View the order you are going to return and copy the order reference (order number).
  • Contact our customer service through our contact address either by phone () or by mail (info@magicmycrofarms.com) indicating clearly on the subject that Oder refund. We will contact you shortly afterwards to confirm your return request and provide you with the necessary instructions if required.
  • Bundled items need to be returned with all components for a full refund.
  • The return address is:

“261 Portobello Rd, London W11 1LR, United Kingdom”

  • Please write the address clearly on your package before bringing it to the courier of your choice.
  • Customers are responsible for all return shipping charges.

 IMPORTANT: Please add a copy of your original invoice to the return, and mark your return products in order to help us identify your items. 

Please note that the parcel remains your responsibility until it arrives with us,  so please remember to ask for proof of postage and a tracking number.

We’ll send you an email as soon as we’ve received your return in its original condition.

It can take up to 15 working days (excluding weekends and public holidays) for your return to get processed. Once it’s processed we’ll issue your refund within 1 business day (excluding weekends and public holidays) and drop you an email once this has been done.

Any refund will automatically be issued to the card or Cryptocurrency wallet you used to place the original order. This typically can take up to 3-5 working days (excluding weekends and public holidays), depending on your bank/card issuer or wallet.

Please note that the shipping cost and payment handling fee are not refundable and will be deducted from the total.

Partial Returns/Refunds

 in the case of products being purchased with a promotional discount: 

We reserve the right to recalculate your order total if the total value of the products you keep falls below the minimum purchase value required to benefit the discount.

If you need assistance with the return items, or if you have any other questions, please contact Online Customer Support at:

info@magicmycrofarms.com

 

Regarding damaged or Incorrect Orders Caused by Courrier

You may exchange your product(s) or obtain a full refund if the product(s) in your order are damaged or faulty upon receipt, or if the product(s) you have received is not the product(s) you originally ordered.

When returning damaged or incorrect orders we will refund:

  1. Full Purchase Price.
  2. Delivery Charges (the cost for initial delivery to you).
  3. Return Charges (the cost for returning product(s) to us). The receipt of payment is required.

When exchanging damaged or incorrect orders we will:

  1. Dispatch replacement items to you free of charge.
  2. Refund return charges (the cost for returning product(s) to us) upon receiving damaged ordered items.

The product(s) must be stored in appropriate conditions. If you do not store them in appropriate conditions we cannot be held responsible for problems that arise as a result.

Any claim in respect of any shortages and/or defects in the goods must be notified to us within 7 calendar days of the reception date.

If you do not notify us in accordance with the above conditions, we can not be held liable and no refund can be issued.